Privacy Policy

Last updated: 01/03/2024

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. It is Tradewise's policy to respect your privacy regarding any information we may collect from you across our website, http://www.tradewiseapp.co.uk, and other sites we own and operate.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Tradewise Analytics Limited, register company in the uk. Company number : 15333002.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Tradewise Website, accessible from https://www.tradewiseapp.co.uk or https://app.tradewiseapp.co.uk
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, Town, City, Postal code
• Usage Data
• Trade Data
• Billing Data
• Social Provider Information
• Trade Data Including but not limited to data we received from brokers you connect

Usage Data

Usage Data is collected automatically when using the Service.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

Use of Your Personal Data

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you or connected brokers. We also receive personal information indirectly, from the following sources in the following scenarios:

• Payment Providers such as stripe or square.
• Brokers who you connect your accounts with.
• Social Authentication providers such as Google, Facebook and Apple.

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service.
• For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication.
• To provide You with news, special offers, and general information about other goods, services, and events which we offer.
• To improve the services we offer now or in the future.

We may share this information with government or law enforcement agencies if requested to do so. Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting support@tradewiseapp.co.uk
• We have a contractual obligation.
• We have a legal obligation.
• We have a vital interest.
• We have a legitimate interest.
• We need it to perform a public task.

Disclosure of Your Personal Data

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Security of Your Personal Data

The security of Your Personal Data is important to us, therefore we use the industry standard encryption to ensure your data is secure. We keep your information only during the time you are a customer of ours and for upto 7 years after this for audit and marketing purposes. We use HTTPS across all communications on our website and encrypt your data when it is at rest. We work hard to ensure our systems are as secure as they can be and constantly strive to improve the security of our services, however no security measure can be considered 100% secure and therefore we make no guarantee for the security of your data.

Data from Third parties

Whilst using your account you may connect us to third parties such as social authentication providers or brokers who will share information with us. We take no responsibility for this data or how they provide it to us. We refer you to check respective privacy policies for the providers which you are using.

Third Party Websites

Whilst using our site there may be links to other websites which are external to Tradewise. These websites are controlled by the third party who owns them. Therefore we have no responsibility or liability for any content published on these sites. We recommend you review the respective privacy policies for any sites you visit.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights.

If you make a request, we have one month to respond to you.

Please contact us atsupport@tradewiseapp.co.uk if you wish to make a request.